HTC Responds To Antenna Criticisms Without Press Conference, Grandstanding [WTF]
I’m not sure where HTC gets off, but it’s clearly not at Common Sense Station. Because I’m sure if someone had thought for even half a second about this, they’d realize that they can’t respond to criticisms of the HD7’s antenna without calling a press conference with an ambiguous purpose, making the press wait, live blogs in hand, while playing some Coldplay, before spending an hour explaining basic cellphone tech, trashing other companies’ handsets, spouting off a bunch of statistics about how everything is ok, and ultimately offering free stuff to fix the problem that doesn’t exist.
How they expect to make any progress with consumers without putting a larger spotlight on their own mistakes than any cynical media outlet ever could is beyond me.
Here’s their full statement, sent to ComputerWeekly of all places:
Quality in industrial design is of key importance to HTC. To ensure the best possible signal strength, antennas are placed in the area least likely to be covered by a person’s face or hands while the phone is in use. However, it is inevitable that a phone’s signal strength will weaken a little when covered in its entirety by a user’s palm or fingers. We test all of our phones extensively and are confident that under normal circumstances reception strength and performance will be more than sufficient for the operation of the phone when network coverage is also adequate.
It’s like releasing a trailer and telling everyone that’s the whole movie. I am entirely unsatisfied.